F.A.Q. of Pass'Alsace

The duration of the Pass'Alsace is calculated automatically from its first use in museums and partner sites. The Pass is valid for 24 or 48 hours consecutively or 3 or 5 days out of 14 days (consecutive or not). For example, for a 24h MiniPass, if you scan it for the first time at 2 p.m. on Friday, it will be valid until 1:59 p.m. on Saturday. Ditto for the 48h MiniPass, if you scan it for the first time at 2 p.m. on Friday, it will be valid until 1:59 p.m. on Sunday. With the Pass'Alsace 3 (or 5) days, you have 14 days from the first use of the Pass to use your 3 (or 5) days of visit. The 3 (or 5) days are not necessarily consecutive. You can organize yourself however you want. The 3 (or 5) days can be used over 14 days, that is to say that you can take breaks between the days of the visit as you wish or the weather.

In order to assess your savings, you can consult and use our calculator or contact us at info@pass-alsace.com. We will do a simulation for you in relation to the sites you want to visit.

No, you can buy the passport and give it to someone. However, it is necessary to purchase one pass per person.

For Batorama, it is necessary to go to the store in Strasbourg city center, in front of the Cathedral, to validate your time slot. You can also send an e-mail to info@batorama.com to reserve your slot in advance.You will need to indicate your Pass'Alsace numbers, your preferred day and time, your postal address, e-mail address and telephone number. Be careful to choose your time slot to optimise your day's visit: Batorama is a visit that requires validation, so a day will be deducted! Please do not go directly to the quays without having chosen your time slot! 

It is also necessary to make a reservation at One City Tours in Strasbourg (by phone, email or on site).

No, you will only be able to access each site included in your Pass once.

The times are given for information only. Please check opening dates and times directly with tourist sites. Watch out for public holidays and ticket office closing times! Also watch out for outdoor tourist sites that may close temporarily in bad weather conditions.

Reductions will be applied upon presentation of your pass.

The Child Pass is certainly interesting from 6 years old. Below, there is a calculation to do because some sites are free, others pay from 3 years, 4 years or 5 years. It will sometimes be more interesting to pay the tickets at the public child rate when the ticket is not free rather than to take a pass.

The pass is valid for 24 or 48 consecutive hours. For example, for a 24h MiniPass, if you scan it for the first time at 2 p.m. on Friday, it will be valid until 1:59 p.m. on Saturday. He can therefore overlap 2 days. Ditto for the 48h MiniPass, if you scan it for the first time at 2 p.m. on Friday, it will be valid until 1:59 p.m. on Sunday. It can overlap 3 days.

With the 3-day Pass'Alsace, you have 14 days from the first use of the Pass to use your 3-day visit. The 3 days are not necessarily consecutive. You can organize as you like during your holiday in Alsace. The 3 days can be used over 14 days, i.e. you can take breaks between visiting days depending on your desires or the weather. These are calendar days (from midnight to midnight).

You must validate the Batorama option (the time slot of the visit) during the validity of the Pass'Alsace (24h, 48h or 3 days). It is necessary to go to the store in the city center of Strasbourg, very close to Strasbourg Cathedral to validate your tickets and the time slot. You can also book your slot by email to info@batorama.com. You will need to give your Pass'Alsace number, the day and time you wish to visit, your postal address, e-mail address and telephone number. Be careful to choose your time slot to optimise your day's visit: Batorama is a visit that requires validation, so a day will be deducted! Please do not go directly to the docks without having chosen your time slot!

You can order it quite simply on the online store by specifying that you choose your mobile phone as support and you will receive it in the form of a QR Code that you can present to enter all the Pass'Alsace sites either by showing the PDF or by associating your Pass numbers with the Pass'Alsace mobile application.

Yes, the NFC chip is integrated in the leaflet box: more economical and more ecological! You can see your pass number on the back of the flyer.

Covid restrictions: at most of our partner sites, no reservations are required. Here are the exceptions where it is necessary at the moment to reserve a slot:

• One City Tours in Strasbourg (by phone, by email, on site)
• Batorama (on site at the shop or by phone, because you need to choose a time slot for the boat visit)
• Haut-Koenigsbourg Castle (online): https://tickets.haut-koenigsbourg.fr/fr-FR/produits
• Chocolate Museum: contact 03 88 55 04 90 or reservation@musee-du-chocolat.com
• Le Vaisseau in Strasbourg (https://levaisseau.tickeasy.com/Information.aspx). Visitors in possession of Pass'Alsace must pay for the following tickets "Special rate" and / or "Reduced rate" at 0 €. These tickets will be presented together with the Alsace Pass, directly at the Vaisseau ticket office.

Reopening of Alsatian tourist sites: consult the list of sites to visit with their reception conditions that we regularly update on our blog article here! Need more information? Do not hesitate to contact us by phone or email!

• in partner tourist offices;
• at certain reseller partner sites;
• on the internet by choosing collection point in Alsace (without supplement) or home delivery (with supplement) or dematerialized support (by phone).

No. At the moment there are Adult Passes and Children Passes (up to 12 years old included). Students, adolescents, people with disabilities or seniors often benefit from free or advantageous rates in the places included in the offer. Find out more from the providers or send us an email. We will perform a simulation for you in order to verify the profitability of the Pass'Alsace.

No, not on the online store. Some of our resellers accept them.

Please contact us by phone at +33 (0) 4 58 17 67 97 or contact us by email at info@pass-alsace.com. We can make passes available to you in one of the collection points or send you digitalized Passes (on your phone via the mobile application).

There are 60 partner sites in the Pass'Alsace network. You can visit as many tourist sites as you want during the validity of the Pass! There is no limit ! There is only one limit in Strasbourg, with the possibility of visiting 3 museums out of the 9 on the list. Are you coming to visit Strasbourg? So don't forget to select the Batorama option (+ 5 €)! A commented guided tour will introduce you to the history of the city. For Batorama, it is necessary to go to the store in Strasbourg city center, in front of the Cathedral, during the validity of the Pass'Alsace, to validate your time slot. You can also book your time slot by phone on 03 69 74 44 04.

+ many reductions (download the 2024 Pass'Alsace flyer)

It does not give access to all the partner sites of the Pass'Alsace but allows you to visit 33 sites (34 with the Batorama option) : all the sites in the North of Alsace up to Strasbourg included. However, it works in the same way as the traditional 3-day Alsace Pass. Here is the list of sites included in the Strasbourg and North Alsace Pass:

1. Fleckenstein Castle in Lembach
2. Fleckenstein, the Castle of Challenges in Lembach
3. The Four à Chaux fortress - Maginot line in Lembach
4. Lalique Museum in Wingen-sur-Moder
5. Crystal Museum in Saint-Louis
6. Glass Museum in Meisenthal
7. La Villa in Dehlingen
8. Museum of the battle of 6 August 1870 in Woerth
9. The Oil Museum in Merkwiller-Pechelbronn
10. Maison Rurale de l'Outre-Forêt in Kutzenhausen
11. Lichtenberg Castle
12. Hanau Museum in Bouxwiller
13. The Jewish Alsatian Museum in Bouxwiller
14. Troglodyte Houses in Graufthal
15. Alsatian Museum in Haguenau
16. Luggage Museum in Haguenau
17. Historical Museum in Haguenau
18. Villa Meteor in Hochfelden
19. The Rohan Castle Museum in Saverne
20 to 28. Museums of Strasbourg (3 museums of your choice)
29. POPGuide Strasbourg 
30. One City Tours in Strasbourg (bike rental and geocaching)
31. Le Vaisseau in Strasbourg
32. The Musée Les Secrets du Chocolat in Geispolsheim
33. The Alsace-Moselle Memorial in Schirmeck

Are you coming to visit Strasbourg? So don't forget to select the Batorama option for € 5 more!

Yes, for the vast majority of tourist sites, with the exception of certain animal parks and castles not accessible in winter and certain service providers on holidays in winter. In order to avoid disappointments and prepare your stay as well as possible, you should contact our team (by phone or email) who will give you the best advice. We will also distribute the list of partners included in the Winter Pass 2023-2024 from November 2023.

The opening hours are given as an indication. Please check them before going there. Certain tourist sites are in fact open in December and then close until March (for example: Ecomusée d'Alsace, Parc de Wesserling, Cigoland, etc.). They are accessible with the Winter Pass but during their opening periods. You also have the option of adding the Batorama option for an additional € 5, as with the other Pass'Alsace formulas.

Please note: The Alsace Winter Pass can also be used later, in summer, but it will only give access to the tourist sites included in the pass.

Il ne donne pas accès à tous les sites partenaires du Pass’Alsace mais permet de visiter plus de 40 sites touristiques (le nombre peut varier selon la période) : tous les sites ouverts pendant la période hivernale entre la mi-novembre et mars. Il fonctionne cependant de la même manière que le Pass’Alsace 3 jours traditionnel. Voici la liste des sites inclus dans le Pass'Alsace Hiver en novembre et décembre 2024 : notre article avec tous les détails.

Afin d'éviter toutes déconvenues, n'hésitez pas à contacter notre équipe (par téléphone au +33 (0)4 58 17 67 97 ou par mail à info@pass-alsace.com) qui vous donnera des informations supplémentaires si besoin et vous donnera des conseils pour préparer votre séjour. 

Non, le Parc du Petit Prince n'est plus inclus dans le Pass'Alsace depuis fin 2016. Il offre cependant une réduction de 2€ aux porteurs du pass. 

For urgent questions that do not appear in this F.A.Q., you can contact us using the contact form or by email at info@pass-alsace.com.

Ordering your Pass'Alsace as a gift couldn't be easier:

1. Visit our online shop!
2. Choose the number and type of Pass to suit your budget.
3. To order, create a customer account in your name or log in to an existing account.
4. Choose whether you want Passes in the form of physical cards or dematerialised cards (the quicker and cheaper version). For physical Passes, you can specify the recipient's surname, first name, email address and delivery address (or collection point).
5. Indicate the billing address and payment method and accept the terms and conditions. 
6. Once you have paid for your Passes if you have chosen the paperless version, you will receive them by email and you can send them to their recipients by email or by printing them out.